What happens when you prioritize engagement? For Interim HealthCare of Dothan, it meant 33% higher retention, 65% fewer unfilled shifts, and stronger margins, all sustained for over two years. Here’s how they made it happen with CoachUpCare.

“We cut our unfilled shifts from 8% to 2.8% while also significantly increasing 90 day retention  — it’s a big deal for our bottom line.” — Chip Camp, President & Owner, Interim HealthCare of Dothan

Executive Summary

In a challenging home care market — marked by caregiver turnover, missed shift coverage, and margin pressure — Interim HealthCare of Dothan leveraged CoachUp Care to stabilize its workforce and drive measurable financial improvement. In less than 20 minutes a day, the Dothan team leaned into not only implementing CoachUp Care, but following best practices to drive bottom line results. 

This transformation underscores a powerful industry truth: higher engagement drives retention, productivity, and profits.

Background

Interim HealthCare of Dothan, a family-owned and operated provider serving Alabama’s Wiregrass region with approximately 100 employees, was battling many of the industry’s greatest pressures:

• Rising caregiver turnover
• Unanticipated call-outs
• Unfilled shift gaps that undermine client care and revenue
• Limited visibility into caregiver satisfaction
• Transactional relationships and a disconnected team with low engagement

Rising administrative stress from trying to keep operations on track

The Strategic Solution: CoachUp Care + Operationalizing Actionable Data

To combat workforce pressures, Interim Dothan turned to CoachUp Care—a scalable platform designed to help providers drive engagement, loyalty, and retention without adding administrative overwhelm. But it wasn’t just the technology itself that made the difference; it was how Interim Dothan put the data into action.

With about 20 minutes a day, their team leveraged CoachUp’s full suite of engagement tools and responded directly to daily alerts that identified at-risk employees, caregivers who may be looking for additional hours, or those showing signs of lower engagement. The data made it clear: caregivers who were more connected to their community through CoachUp were significantly more likely to stay.

Using this combination of technology and smart operations, Interim Dothan has sustained these gains for more than two years, transforming their workplace culture, reducing turnover, and strengthening their ability to provide reliable care.

Quantifiable Business Impact Over 18-Months 

• 65% Decrease in Unfilled Shifts 
• 33% Increase in 90-Day Retention
• 1.5 Point Increase in eNPS Score

• Higher engagement drives hard business outcomes. Reducing turnover and missed shift coverage directly feeds revenue and margin.
• CoachUp Care + Operationalizing actionable strategies to act on the data can align your workforce, cut chaos, and enable your team to perform at a higher level.
• Recognizing and rewarding caregivers while building community matters. Showing employees their effort is valued not only strengthens loyalty but also motivates future performance.
• Reducing administrative overwhelm lets you refocus on growth. Leaders can shift from putting out daily fires to developing their people and scaling their businesses.

Conclusion
For Interim HealthCare of Dothan, investing in CoachUp Care helped to transform their operations and bottom line. The result — a more stable workforce, greater caregiver satisfaction, and improved financial performance — underscores the direct link between culture and competitiveness in home care.