When your workforce is spread across multiple locations, keeping teams connected, engaged, and motivated can feel nearly impossible, but it doesn’t have to be. Easterseals Rehabilitation Center, partnered with CoachUp Care across 10 of their group homes to take on this challenge. In just six months, they achieved measurable, transformational results including a 33% boost in 90-day retention, increased employee engagement, and greater workforce capacity. Read on to see how Easterseals is building a stronger, more resilient workforce with CoachUp Care.

"Having 10 locations poses challenges with keeping staff engaged and informed. CoachUp Care has helped ease this challenge tremendously. It also adds a dose of fun and lightheartedness in an otherwise stressful world." - Laurie Seals, Vice President, Easterseals Rehabilitation Center

Executive Summary

Easterseals Rehabilitation Center partnered with CoachUp Care to unify staff across 10 locations and surface critical workforce insights that are often difficult to gather across a distributed team. In less than 6 months, the organization experienced measurable, transformational results—including a 33% improvement in 90-day retention, net workforce growth, and a 15% increase in employee availability for additional hours. With 94% employee participation, the solution proved not only scalable, but transformational.  CoachUp Care enabled Easterseals to turn workforce challenges into actionable data, strengthening team connection and driving meaningful outcomes.

Background 

Founded in 1946, Easterseals Rehabilitation Center serves individuals with disabilities across 30 counties spanning Indiana, Illinois, and Kentucky. With 10 decentralized group home locations and a high-touch care model, the organization faced growing difficulty in maintaining a unified workforce culture, especially amid sector-wide retention challenges.

Strategic Solution

CoachUp Care was deployed to bridge operational gaps and unlock latent workforce value. Although Easter Seals is embracing the entire platform, including 10+ engagement tools and workforce insights, a few game changers stand out

• Pulse Surveys - Automated, real-time feedback loops surface workforce sentiment, identifies potential issues, and reveals untapped employee capacity.

• Virtual Community - Announcements, surveys, and recognition are centralized in one virtual space, keeping employees engaged and informed across locations.

• Value-Based Rewards – Recognition tied to performance and company values reinforce positive behaviors and scales Easterseals’ culture across their locations.
• Opportunity Surfacing -  Enabled leadership to identify career aspirations and unlock additional capacity from their existing team.

"After our first survey, a long-time staff member expressed interest in advancement. She’s now in a management role—a career milestone after more than 20 years with us. This platform allowed that aspiration to surface."

By embedding CoachUp Care into daily operations, Easterseals didn’t just connect people, it created a continuous feedback loop that empowered leaders to make smarter, faster workforce decisions.

Quantifiable Business Impact

• 33% Increase in 90-Day Retention
• 15% Employees Want More Hours
• 94% Employees Engaging in Platform

Strategic Implications

What began as a solution to bridge communication gaps across multiple locations has evolved into a scalable workforce framework that supports long-term growth. CoachUp Care has positioned Easterseals Rehabilitation Center to:

• Stabilize turnover by improving early retention and surfacing burnout signals sooner
• Expand care delivery capacity by activating underutilized workforce availability
• Unlock internal talent pipelines by identifying and advancing employees with leadership potential
• Build cultural cohesion across sites without increasing administrative overhead